Zoom’s active users increased 151% year over year in March, breaking its own records. They’ll be much more aggressive in rolling out technologies in these situations so they’re not caught off guard again. That will be a boost for all cloud companies, and especially meeting and collaboration tools.ĭuring this crisis and after, companies will reflect on what they got wrong to be more prepared the next time. Employers have found that users are far more adept at running apps and connecting virtually than they thought. In the long term, they’ll look carefully and ask, “What is it that we need?” An emphasis on the desk phone, the meeting room, or remote technologies? Working from home will become a more standardized and accepted thing it’ll take a long time for people to be back in the office, which will continue to put an emphasis on anything around accessibility, remote technology, and finding data. I have a customer who’s turning on 300,000 users next week, and they said, “We don’t expect the same quality, initially.”Ĭompanies have realized their users are more ready for this change than they believed. Certainly, the short-term implications are dramatic usage and, to some extent, a lowering of expectations of quality on that usage. Every company around the world is struggling with that.
Technology only previously used 10% to 20% of the time is now at 90% or 100% – no one was ready for that volume. With hundreds of thousands of people working from home, this is a huge shock to the system for IT teams.
What are the short- and long-term implications of COVID-19 for Zoom as well as Teams? The Q&A below has been edited for length and clarity. Which communication platform is most poised to benefit? To understand the landscape better, Michele Giese of GLG’s Tech, Media, and Telecom team on April 1 interviewed John Case, CEO of Unify Square, a technology provider that enables Zoom, Teams, Skype, and Slack, and the former Corporate Vice President for Office and Office 365 at Microsoft. But these effects aren’t short-term – this crisis may change how we work going forward. With most of the world’s white-collar workforce working from home due to the COVID-19 pandemic, there’s been an explosion of demand for communication tools from companies including Zoom, Slack, and Microsoft.
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