As a SW Engineer myself - this is inexcusable. Between these two problems, I find myself scanning photos with the wrong settings on a regular basis. When you preview your scan, sometimes it only selects one photo when you mean to change the settings for them all. I have to set the option manually for every scan. It has an option to save your scanning settings - but it doesn't work (on OSX at least). In addition to this, the software is difficult to use. You will need to make any adjustments in photo shop. Everything else seemed to ruin the photos upon close inspection. I would recommend only using the Color Restoration (which seems to be first rate oddly) and Digital Ice options. For a while I was convinced the optical resolution was 2400 instead of the advertised 6400.Įventually I discovered that the Epson software sucks.
I was getting artifacts in my scans: posterizing, strange banding (like an old dot matrix scanner) and scans above 2400dpi didn't seem to have any additional detail. Initially I was disappointed in this scanner. Get more detail about Epson Perfection V500 Photo Scanner. Epson technical support is only open during regular business hours M-F. The computer has good specs: XPSP2 Pro, 3GHz Pentium 4 (HT disabled), 3GB RAM, unfragmented SATA drive with lots of space, 256MB GeForce 6800 video, and nothing else on the USB 2.0 hub with the scanner. There could a fix, but I checked for software and driver updates, and all the Epson support site suggested was that I scan with lower resolution. During that time, like during a full scan, Windows Task Manager shows the Epson Scan program using 99% of the CPU and loads of I/O, but not too much memory (over 2GB of RAM remained available). Here are some more details: a preview alone of film took anywhere from 30 seconds to more than 2 minutes. Because I didn't find any happy endings for the unlucky owners, I'm not tempted to spend more time troubleshooting. The V500 scans paper or photos faster, but still not as fast, and with no better results, than my 1999-vintage HP6100C, including warm-up time for the HP lamp.įrom reports on the web, it looks like other Epson scanners have similar problems - they work well for some users but are horribly slow for others. Plain scans (no dust removal, no ICE) of 35mm negatives (24-bit color, 3200dpi) took 15 minutes each, not 2-3 minutes, like many people report from similar scanners. You might have better luck or more patience. So why am I returning it after just a day? It's too slow by a longshot, for me at least.
Installing the V500 is a snap, and the scans it generates are excellent.
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